On the Store’s Dime or Mine?
I made an order at the grocery store. When the delivery came and I opened the boxes, I discovered that they had mistakenly sent me the wrong the item. Written by Horav Yosef Yeshaya Braun, member of the Badatz of Crown Heights • Full Article
Written by Horav Yosef Yeshaya Braun, member of the Badatz of Crown Heights
I made an order at the grocery store. When the delivery came and I opened the boxes, I discovered that they had mistakenly sent me the wrong the item.
I called the supermarket to complain and the manager says, “No problem, we’ll send you what you wanted, but you’ll have to pay the delivery charge again.”
“One second,” I say, “It’s your mistake! Why should I pay again?!”
The rav who is called to arbitrate the matter states, “In the world of orders and deliveries, these mistakes often occur, and you were surely aware at the time of purchase that sometimes items are missing or unwanted substitutes are delivered.
Therefore, the store is obligated to credit you for the cost of the item you ordered, or you are entitled to exchange it for the right item if you decide to take it back to the store, but they are under no obligation to deliver the item you had originally ordered at their own expense.”
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Firstly, ‘todah’ for the interesting ‘Halacha.’
I ordered a laptop computer for my wife’s close relative from Dell computers.
The evening before our afternoon flight, I called Dell and remarked that we hadn’t
received the quality laptop.
They promised to deliver it overnight:
“You’ll get it the next morning, well before you leave for the airport
at 11AM.
Yes…we never received this wedding present for my wife’s nephew.
(It could have been important for business or school, also.)
Dell refused to give any kind of coupon, etc. towards our next purchase. They
claimed they have no policy to benefit the customer in these situations.
Is this the same case? Is Dell being selfish? (Are all other companies the same?)
‘Todah’