Cyberattack Hits Car Dealerships Across The U.S.
Auto retailers across the U.S. and Canada face potentially days of outages due to back-to-back cyberattacks this week on CDK Global, a software provider with 15,000 car dealerships in North America • Full Story
Car dealerships across the U.S. reverted to using pen and paper to process auto repairs and new vehicle sales this week as CDK worked to bring its systems back online following the attacks that began on Wednesday.
CDK shut down its systems as it investigated the first “cyber incident,” according to a statement company spokesperson.
The company’s core dealership management system and digital retailing solutions were restored on Wednesday afternoon, but the statement said late in the evening CDK experienced an additional cyber incident and “proactively shut down” most of its systems.
The outage is impacting automotive dealerships across the U.S. and Canada.
Companies including Kia, Toyota and Stellantis, which makes Jeep and Dodge vehicles, had helped with ways to assist in serving customers during the CDK outage and Ford said it’s been “able to receive sales and service support due to alternative processes available to our dealers.”
“We can’t do the final paperwork with CDK down, or we can’t do the title work with the CVR system down” said a dealer.
“Now we could go to Secretary of State manually, but … at this point, we are not hand-typing any of the final paperwork.”
Cybersecurity breaches have a domino effect, as hundreds of organizations this year faced service disruptions due to a singular attack on a third-party vendor.
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